weplay Privacy Policy – How We Handle Your Personal Information

When you register and use the weplay platform, we collect certain personal information that is necessary to provide you with a safe and enjoyable experience. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes as required under Philippine regulations. We also collect payment-related information such as your GCash or Maya account reference, bank details, and transaction history in order to process your deposits and withdrawals in Philippine pesos. When you browse the platform, we automatically collect technical data including your IP address, device type, browser version, and usage patterns — this helps us optimise performance and detect unusual activity that could indicate fraud or unauthorised access. We do not collect more information than is reasonably necessary, and we do not use the data you provide for any purpose outside of what is described in this Privacy Policy. All data collection is carried out in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission of the Philippines.

weplay uses your personal information strictly for the purposes of operating your account, verifying your identity, processing financial transactions, and ensuring the security and integrity of the platform for all Filipino players. Your contact details may be used to send you important account notifications, security alerts, and — where you have opted in — updates about new games, sports events, or promotional features available on the platform. We use technical and behavioural data to improve platform performance, troubleshoot issues, and tailor the experience to your device and preferences, particularly given that weplay is designed for mobile use across the Philippines. Payment data is processed solely to facilitate deposits and withdrawals; we do not store complete payment credentials beyond what is required by our payment partners, who are themselves bound by applicable data security standards. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and we never will. Any sharing of data with third parties is limited to service providers who support the operation of the platform — such as payment processors and identity verification services — and is always subject to strict confidentiality obligations.

Under the Data Privacy Act of 2012, every Filipino player on the weplay platform has a set of clearly defined rights with respect to their personal data. You have the right to be informed about what data we collect and how it is used — which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or outdated. Where your data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent, you may request that we delete or block the processing of your information, subject to any legal obligations we are required to fulfil. You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will act on such requests promptly. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you may reach out to our support team through the contact details provided at the bottom of this page.

weplay implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel who require it to perform their functions. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including those relating to anti-money laundering and gaming compliance. When data is no longer required and retention is no longer legally mandated, we dispose of it securely. While we take every reasonable precaution to safeguard your information, no system is entirely immune to risk — if you ever suspect that your account has been compromised, you should contact our support team immediately and change your password without delay. We review and update our security practices regularly to keep pace with evolving threats and best practices in data protection.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the effective date shown on this page and, where appropriate, notify registered players through their registered email address or via an in-platform notification. We encourage you to review this page periodically to stay informed of how weplay collects, uses, and protects your personal information. Your continued use of the platform after any changes have been posted constitutes your acknowledgement and acceptance of the updated Privacy Policy. If you have questions about this policy or about how your data is handled, you can contact our support team — details are listed at the bottom of this page. We are committed to being transparent and responsive on all matters relating to your privacy.